Shipping policy
🚚 Shipping & Delivery Policy
At Vraelia™, every order is handled with precision and care. From processing to final delivery, our goal is to provide a smooth, reliable, and transparent shipping experience.
🕒 Order Handling
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Orders are prepared and processed within 3–5 business days.
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Each item is carefully inspected, quality-checked, and securely packaged before dispatch.
🚚 Delivery Timelines
United States
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Shipped via trusted carriers such as USPS or FedEx
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Estimated delivery: 15–20 business days after processing
International Orders
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Estimated delivery: 15–30 business days, depending on destination and local fulfillment partners
⏳ Delivery times may vary due to customs clearance, weather conditions, seasonal demand, or global logistics disruptions. We appreciate your patience in these cases.
🔍 Track Your Shipment
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Once your order ships, you’ll receive a tracking link via email.
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You can also check your order status anytime on our Track Your Order page.
❌ Order Changes & Cancellations
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Requests must be submitted within 24 hours of placing your order.
To cancel an order:
Email us with the subject line “CANCEL MY ORDER”
To update your shipping address:
Contact us within 24 hours of purchase.
Once an order has shipped, changes are no longer possible.
🚪 Delivery Attempts
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Most carriers attempt delivery up to two times.
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If delivery is unsuccessful, the package may be returned to the sender.
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To avoid delays or returns, please ensure someone is available at the delivery address.
💥 Damaged or Defective Items
If your order arrives damaged or defective, we’ll resolve it promptly.
Please email support@vyraelia.com with:
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Your order number
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A clear photo of the damaged or defective item
A free replacement will be arranged as quickly as possible.
🤝 Customer Support
Our support team is always here to help.
📧 Email: support@vyraelia.com
⏳ We aim to respond to all inquiries within 24 hours.